With ever-growing complexities in the economic outlook, consistency and visibility in multinational travel programmes will be crucial going into 2023.
“Many businesses are global and need consistency across their different businesses across the world, meaning global travel managers have to be engaged across many different elements,” Stratford says. “Understanding our clients' businesses, the sectors they’re in and the challenges they will face means we’ll be able to share best practice.
“The relationship between a travel manager and their TMC is not just about travel; we need to be looking at what's happening in the new markets they're opening in; it’s about knowing who the new players are that are entering their sectors and looking to disrupt things. Global clients need a global TMC for both the reasons above but because it can also understand important local nuances.”
