Understandably, there are multiple areas of concern to be prepared for, from geopolitical conflict to understanding how economies will fare as the post-pandemic stimulus finally flushes through the system in 2024. So how can travel programmes be kept fit for the future?
“It will be essential to ensure travel programmes are regularly reviewed to align with wider company objectives and the ever-changing operating environment,” Greenland advises. “Don’t make them unwieldy, stick to what is critical and what is realistic for the cycle of the market you are in.”
And it will be more important than ever to have global consistency, adds Oliver. “It goes back to the data piece, traveller tracking and having one place to find all this. And, while being tech forward is vital, being people forward is equally crucial.”
